At Gourmet Mushrooms Geelong, we take the best care to ensure you get the highest quality mushroom products. Due to the nature of the product, we sell - living mycelium - returns/exchanges are not accepted once you have received the product. Refunds are issued under limited circumstances only (read further below). There are many challenges with growing mushrooms, and failure to obtain high quality mushrooms does not constitute a faulty product.
If you believe your product is defective/faulty please get in touch. You can contact us at gourmetmushroomsgeelong@gmail.com, please provide as much information as possible (i.e. order number, the date the kit was activated, images of current condition of growing kit).
Damages and issues
Please inspect your order within 24 hours of receiving the goods, and contact us immediately if the item is damaged, missing items, or if you have received the wrong item.
Refunds/Replacements
Refunds/replacements are not issued for grow kits that have grown an unsatisfactory number of fungi, as the success of these products are highly subjective to individual environmental conditions.
Due to the nature of the product, refunds/replacements are not issued for grow kits that are not activated within 21 days of receiving the goods. Gourmet Mushrooms Geelong is not held responsible for the quality of the product if there is a delay to activating the product, thus creating a higher probability of the product exhibiting signs of a fault/defect due to the age and storage conditions of the product.
If however, if your Oyster Grow Kit has not begun to pin mushrooms within 21 days of receiving your kit, we then start the process of providing email support to investigate the reason(s) for no growth. If it is determined by us that the product is defective, we will either issue a replacement or process a refund (3-7 working days) via your original payment method (proof of purchase required).
Cancellation of Orders
If you wish to cancel your order before it has shipped, please contact us as soon as possible. Once your order has shipped, our standard return policy will apply.
Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.
Expected Processing Timelines
Upon receipt of your returned item, please allow up to 7-10 business days for us to process the return and issue your refund. The exact processing time may vary depending on the volume of returns and your financial institution’s policies.
Contact Us
If you have any questions or need assistance with your return, please don’t hesitate to reach out to our customer support team by email at gourmetmushroomsgeelong.com.
We reserve the right to amend this return policy at any time, and any changes will be posted on our website. We appreciate your business and are here to assist you with any concerns or questions you may have. Thank you for choosing Gourmet Mushrooms Geelong for all your mushroom cultivation needs.
Modifications to the Servicing and Pricing
Subject to any law to the contrary, we do not guarantee that Products will appear exactly as they do in any photograph on any website, brochure or social media post published by us or on our behalf.
You agree not to copy, duplicate,exploit, sell or resell any portion of the Service, use of the Service, or access to the Service or any content on the website through which the service is provided, without express written permission by us.
